Privacy Policy
Last updated: February 20 2025
Welcome to Dukhter (referred to as "we" "us" or "our"). We are committed to protecting and respecting your privacy. This privacy notice explains how we collect use store and share your personal information when you visit our website www.dukhter.com and use our services including buying our products.
By using our services you agree to the practices described in this policy. If you disagree with this policy please refrain from using our website and services. If you have any questions or concerns feel free to contact us at support@dukhter.com or Whatsapp us at 0328 0732 258.
Summary of Key Points
- What information do we collect? We collect personal details you provide when using our services such as your name email and address.
- Do we share your information? We do share your information with third-party service providers but only to fulfill our contractual obligations to you.
- How do we protect your information? We implement a variety of security measures to protect your personal data.
- Your rights: You have the right to review update and delete your personal data under applicable law.
For more details please refer to the full privacy policy below.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- When and With Whom Do We Share Your Personal Information?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information from Minors?
- Your Privacy Rights
- How to Contact Us
1. What Information Do We Collect?
Personal Information You Provide to Us:
We collect personal information that you voluntarily provide to us when you use our website such as when you register an account place an order or subscribe to our newsletter. The information we collect includes:
- Contact Details: Name email address phone number shipping and billing addresses.
- Payment Information: When making a purchase we collect payment details such as credit card numbers. Payment data is securely processed by our third-party payment provider (e.g. PayPal Stripe).
- Account Information: Username password and any other information you provide when you create an account with us.
Payment Information: For payment processing we do not store your credit card details. They are handled by our secure payment providers such as PayFast. You can refer to their privacy policy for further information: PayFast Privacy Policy.
Social Media Logins: You may choose to log in using social media accounts such as Facebook or Google. The data we receive will be used in accordance with this privacy policy.
2. How Do We Process Your Information?
We process your personal information for the following purposes:
- To Fulfill Orders: Process and deliver your orders manage your payments returns and exchanges.
- Account Management: Create and manage your account provide customer support.
- Communication: Send you important information about our products promotions and changes to our services or terms.
- Security & Fraud Prevention: Protect our website and services from fraudulent activities and ensure security.
We process your data only when we have a valid legal reason to do so such as to fulfill our contractual obligations or comply with legal requirements.
3. When and With Whom Do We Share Your Personal Information?
We may share your personal information with trusted third parties in the following situations:
- Service Providers: We share data with third-party vendors who help us process payments ship products and manage marketing campaigns.
- Business Transfers: In the event of a merger sale or acquisition of our company your information may be transferred as part of that transaction.
- Legal Obligations: We may share your information if required by law to comply with legal obligations or to protect our rights.
4. How Long Do We Keep Your Information?
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes processing your orders managing your account or complying with legal requirements. After the necessary period your information will be securely deleted or anonymized.
5. How Do We Keep Your Information Safe?
We use a combination of technical and organizational measures to safeguard your personal data. However no method of online transmission or storage is 100% secure. While we strive to protect your data we cannot guarantee absolute security.
6. Do We Collect Information from Minors?
Our services are not intended for individuals under the age of 18 and we do not knowingly collect information from minors. If we learn that we have inadvertently collected information from a child under the age of 18 we will promptly delete such information. If you believe that we have collected such information please contact us immediately.
7. Your Privacy Rights
As a resident of Pakistan you have the following rights regarding your personal data:
- Access & Correction: You may request access to or correction of your personal information at any time.
- Deletion: You can request that we delete your personal information subject to certain exceptions.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.
To exercise these rights please contact us using the information below.
8. How to Contact Us
If you have any questions or concerns about this privacy policy or if you wish to exercise your privacy rights please contact us at:
Dukhter Privacy & Support Team
Email: support@dukhter.com
Whatsapp: 0328 0732 258
Address: Dukhter, Karachi, Sindh, Pakistan.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. When we update this policy we will post the new version on our website with an updated "Last updated" date. Please review this policy regularly for any changes.
Conclusion
This policy ensures that your personal data is handled with care. By shopping with us you trust us with your information and we take that responsibility seriously.
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